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The Disability Discrimination Act 1995 brought in measures to prevent discrimination against disabled people. This course is a guide to understanding disability and discrimination. DDA covers a very broad area and has a number of parts relating to specific sectors such as employment, transport, service provision and local authorities etc

Course content:

Introduction

• What is the scope of the Disability Discrimination Act (DDA)
• Overview of the Act

Disability and Discrimination

• What is Disability?
• What is Discrimination?

Disability Discrimination Act

• What is the scope and need of DDA?
• How to comply with DDA

Providing Accessibility

• What are the accessibility related issues faced by disabled people?
• Accessibility for the hearing impaired
• Access to premises
• How can we provide disabled people with better accessibility?

Steps to Improve Accessibility

• What are the essential steps to improve accessibility?
• Training staff and advertising good practices
• Revising the rules

Employment Accessibilities

• How to encourage disabled people to respond to employment opportunities?
• Application and interview process
• Work environment
• What are the necessary adjustments to be made for disabled people?

Personal Emergency Egress Plan

• What is PEEP?
• How do devise PEEP

Who is it for?

• New employees
• Managers
• Customer service

Duration:

• 30 minutes

You should seek expert professional advice in order to ensure that you and your business comply with principle duties set out in the Act.